Tuesday, October 28, 2025

MBA 5012: Good Dog’s Digital Marketing Plan (6/27/2024)

 

Good Dog’s Digital Marketing Plan


Following the SOSTAC model, Good Dog’s digital marketing plan is a comprehensive strategy for Good Dog’s new organic, vegan dog food. The plan includes a detailed analysis of the target market, consumer personas, SWOT analysis, PESTLE analysis, competitive analysis, objectives, strategies, tactics, and control measures. The primary target market for the product is Millennials and Generation Z in the United States, who are willing to pay more for sustainable and environmentally friendly products. The plan emphasizes using digital tools such as social media, search engines, websites, and email to reach and engage the target audience to increase brand recognition, sales, and market share for the new product.

Situational Analysis

The first step of creating a marketing plan is a thorough and comprehensive situational analysis, in which the company researches the current situation and gains a deep understanding of the factors surrounding the marketing plan (Capella, 2023). This analysis, which examines Good Dog’s product, audience, SWOT, PESTLE, Five Forces, and competition, clarifies the current internal and external forces that may impact the digital marketing plan. A product analysis helps the company know where the product fits in the organization. An audience analysis explains how it meets the needs of the intended consumers (Capella, 2023). The competitive analysis will detail the strengths and weaknesses of the competitors’ digital marketing efforts.

Product Analysis

Organic dog food has numerous benefits for canines, including fewer skin allergies and disease, fewer digestive disorders, excellent general health, and a higher quality of life” (Future et al., 2023, para 2). Consumers want environmentally sustainable pet food options. Global warming, climate change, a growing population, and food scarcity concern many companies and consumers and are causing a shift toward conservation efforts. Meat production creates twice as many greenhouse gases as agricultural production (Xu et al., 2021). Good Dog’s plant-based organic, vegan dog food is made of a nutritious blend of papaya, kale, lupin beans, pea protein, butternut squash, broccoli, pumpkin, blueberries, and hemp seed. The new product extension, with its vegan, organic kibble and three varieties of canned wet food: Vegan Casserole, Veggie Stew, and Squashetti, promises to revolutionize the market. The dry food will be sold in compostable bamboo bags, and the wet food will be sold in recyclable cans for more sustainable packaging. The product will meet the needs of consumers concerned about the environment and their pets' health and are willing to spend more on organic, vegan products.

Target Analysis

A consumer’s journey is “a sequence of points where a consumer has direct or indirect touchpoints with a product” (Rodgers, 2021, p. 10). Understanding the target market and constructing consumer personas allows Good Dog to map the consumer's journey throughout all the touchpoints. The primary target market for the product is Millennials in the United States, and the secondary target is Generation Z in the United States. Since Good Dog Good Bites is the company’s premium line of dog food, Millennials will be more likely to afford the premium pricing. According to Statista, Millennials’ mean disposable household income is $89,641, with Generation Z’s salary at nearly half at $49,618 (Statista Research Department, 2023). Generation Z will be the future trendsetters in the pet food industry. While Gen Z accounts for only 16 percent of pet ownership in the U.S., they were the only demographic to show a substantial increase in pet product purchasing over the last year (Chu, 2024).  Twenty-three percent of Millennials have at least a high school education, with 67 percent attending some college or a bachelor’s degree, and only 46 percent are married (Bialik & Fry, 2019). Ninety-one percent of Gen-Zers want to purchase from sustainable companies (PDI Technologies, 2023). Millennials and Gen-Zers are willing to pay more for products with more perceived value. One survey found that 77 percent of Gen-Zers and 72 percent of Millennials will pay more for sustainable products (PDI Technologies, 2023). Eight-one percent of Gen-Zers are more likely to purchase environmentally friendly products, and sixty-seven percent of Generation-Z are more apt to become brand loyalists for brands they trust (PDI Technologies, 2023). One study regarding daily social media usage found that Generation Z uses TikTok the most, averaging 58 minutes. Older Millennials aged 35 to 44 use Facebook the most at 23 minutes, while younger Millennials (27 to 34) use Instagram and TikTok equally at 27 minutes each (Dixon, 2024).

Consumer Personas

The first consumer persona is Emily, a 38-year-old female. Emily has a bachelor’s degree, earns 80k annually, and lives in an apartment in Denver with her boyfriend and her loveable mixed-terrier, Roscoe. Emily recycles because she is concerned about the environment. Emily spends a few minutes daily on Instagram and TikTok but spends slightly more time on Facebook catching up with her friends. Emily could switch to organic, vegan dog food, but she needs more information about the nutritional value and potential benefits. She also prefers online shopping to retail.

Ashleigh is a 23-year-old with she/her pronouns. She is an assistant manager at a candle shop and volunteers at an animal shelter. Ashleigh rents a home in Houston, which she shares with two other roommates and her beagle, Rosco. Ashleigh spends a few minutes on Facebook and Instagram, but most of her daily social media time is spent on TikTok, where she gets information and keeps up with friends and trends. Ashleigh currently purchases a mid-range product but would pay more for an environmentally sustainable and plant-based product. However, she is unaware of any product on the market that meets her needs.

James is a 40-year-old male sous chef at a vegan restaurant in Atlanta. James makes 65k annually and shares his home outside of Atlanta with his two Labradors. James wants to provide his dogs with a more nutritional diet, but he has little time to research all the available brands. James has always bought Good Dog products because the company has never had any recalls, and he feels he can trust the Good Dog brand.

SWOT Analysis

One of Good Dog’s strengths is its financial power. The company can afford to take some risks because of the overall capital. Good Dog has an established consumer base and a well-known brand name. Another advantage is consumer trust, as dog owners tend to trust dog food manufacturers more than human food manufacturers (Pedrinelli et al., 2024). A potential weakness for Good Dog/MSH Brands is inertia. The company has done well with its current strategies; however, relying on the current success of a strategy can create resistance to future changes. Companies that do not plan for the potential effects of inertia are vulnerable to internal and external pressures (Rothaermel, 2021). An opportunity is to meet the increasing demand for pet food and be one of the first large companies to offer vegan dog food for the growing consumer segment. Threats for MSH Brands are market entry and competition. The industry has numerous smaller competitors as there are considerably lower barriers to entry into the dog food market.

PESTLE Analysis

Good Dog has several external factors to consider. Politically, Good Dog must adhere to the Food and Drug Administration (FDA) guidelines. Political unrest may disrupt the company’s business or supply chains, so Good Dog must familiarize itself with the political climate of areas critical for operations. Federal and state taxes can potentially impact Good Dog, so the company must follow any tax legislation. Economically, consumers are affected by inflation and increased cost of living. Dog food companies have also experienced inflation due to the current economic shifts. Socially, consumers' attitudes are changing, which causes lifestyle changes such as changing to plant-based diets. There is a social shift to change how consumers and companies impact the environment. Advancements in technology may be partially responsible for these social shifts and growing awareness. Environmentally or ethically, there is a trend for companies to pledge to reduce their carbon footprint, and MSH Brands has already committed to reaching net zero by 2030. The ethical treatment of animals is also another point of concern. The dog food industry must adhere to the standards of the FDA and other regulatory committees or face potential fines and recalls.

Competitive Analysis

Porter’s Five Forces analysis explores the dog food industry's external forces, including competitive rivalry, a potential new entry, supplier power, consumer power, and the threat of substitutes. There are many competitors in the dog food industry. While there are some regulations for dog food safety, many areas lack regulations, such as labeling and diet recommendations, which allow more companies to enter the market. Consumers have many choices, which gives them considerable power. With so many options available to consumers, brand switching can easily and frequently occur. With so many companies in the industry, some manufacturing resources may be scarce due to competition. Suppliers can raise prices to this demand, making entry difficult for some companies, but overall, the dog food industry has a low barrier to entry.

The top four global competitors in the dog food industry per annual revenue are MSH Brands (7 billion), Mar’s Petcare Inc. (19.5 billion), Nestle Purina Pet Care (19.3 billion), and  Hill’s Pet Nutrition (3.7 billion) (Statista, 2023). None of the top companies offer vegan products, although they offer some dog food differentiations. Mar’s Petcare offers its vegetarian brand, Royal Canin. Nestle Purina offers a vegetarian product under Purina Pro Plan Veterinary Diet. Hill’s Pet has a fish and insect-based food called Hill’s Pet Pollock and Insect Recipe. Since Good Dog’s target audience mainly utilizes Facebook, Instagram, TikTok, and Google, these are the focus of the competitive analysis.

Royal Canin has a Facebook page with four million followers. The company is active on its page, posting photos of user-generated photos of pets with Royal Canin products. The page also posts tips regarding pets like health, weight, and diet. Half of the reviews on this page are spammers, which could impact the brand’s rating (3 out of 5 stars). Royal Canin brands itself as informative and trustworthy. RoyalCaninUS is the brand’s handle name on Instagram. The account has 91.6 thousand followers, and its posts mirror those on Facebook. Royal Canin does not have a brand presence on TikTok. However, many negative user-generated posts about the product's ingredients, nutrition, and safety exist.

Purina Pro Plan has a Facebook page with 866k followers. The most recent posts are about the Westminster dog show, this year's event coverage, and others highlighting the winners who eat Purina Pro Plan. Some Facebook posts also include hyperlinks that direct the reader to the Purina Pro Club blog for more in-depth stories. Purina Pro Plan brands itself as prestigious and award-winning (by association). Proplan is the brand’s handle on Instagram. The brand has 157 thousand followers and posts the same on its Facebook page. While the product does not have a TikTok page, @Purinafeedgreatness, is the company’s handle on TikTok. The account has 24.9 thousand followers, and its posts promote its various products for all types of animals.

Hill’s Pet Nutrition has a Facebook page with 2.1 million followers. The page’s recent posts include a “pet of the week” contest encouraging others to engage with the post by sharing a personal photo in the comment sections. Other posts are jokes and health tips. Two of the ten reviews on the page are spam posts. Overall, the brand’s image is fun, light, and friendly. Hillspet is the company’s handle on Instagram, with 91.5 thousand followers. Unlike Royal Canin and Purina, the company posts similarly-themed comical posts but does not mirror their Facebook page. Hill’s Pet Nutrition is @hillspet on TikTok, where it has 20.1 thousand likes and showcases several of its pet-related products.

When performing a Google search for vegan dog food, none of these companies appear on the first page of the organic or paid search engine results page (SERP) except for Hill’s Pet, with the last listing. PawCo Foods, Wild Earth, Natural Balance, and Amazon appear in the sponsored ads. Other smaller shopping ads on the page display Maev, Natural Balance from PetMeds.com, and Gather Endless at Chewy.com. The organic search results on the first page are Vegan Essentials, a blog by Vegan Anj, the vendor site Chewy, Halo Pets, and a Reddit thread. The terms alternative dog food and healthy dog food also lack competitors' presence on the first SERP. However, two brands have sponsored ads under the term vegetarian dog food.

Objectives

MSH Brands is the fourth top pet food brand globally, and it would like to position itself in the dog food industry as one of the top two significant companies. MSH Brands’ corporate strategy is to build a more robust brand name so that all its SBUs may grow its consumer base. The company would like to build more revenue for the stakeholders to grow its SBUs and to further invest in its corporate initiatives to reach net-zero carbon. The company wants to increase its revenue for the Good Dog brand by 15 percent by the first quarter of 2025. To create more revenue, the company must reach more of the market and sell its products to those consumers. MSH Brands hopes to accomplish its goals with product differentiation so that it may offer more premium dog food at a higher price.

The marketing objectives for Good Dog are:

·         To increase sales by 25% by 2026 and 50% by 2027 by identifying a market segment not yet explored.

·         To achieve 20% of the market share within two years of the product launch.

·         To maintain 50% of the acquired customers within one year of launch.

·         To increase revenue by 15% one year after the product launch.

·         Reach net-zero carbon emissions by 2030.

An effective digital marketing strategy must set goals that align with the overall marketing objectives. The company will use social media to increase sales by 25% over the next two years to reach the target audience for organic, vegan dog food and inform consumers of the product and its benefits. Achieving 20% of the market share within two years of the product launch is a reasonable goal that can be obtained by explaining the product on various platforms and incentivizing consumers to try the new product with promotions. To maintain 50 percent of the acquired consumers, the company can offer email promotions to encourage consumer loyalty and membership for the website that will send free items for the pet’s birthday while also using social media to engage consumers and strengthen those relationships.

In support of the company’s overall goals, the digital marketing objectives are:

·         To increase brand recognition by increasing followers on social media sites. To reach 100k followers on Facebook, Instagram, and TikTok by 2025, 250k by 2026, and 500k followers on Facebook by 2027.

·         Increase Google search traffic to 5% by 2025 and 7% by 2026 by ensuring the most effective tags and keywords for vegan dog food are used and the sites are relevant and up-to-date.

·         To increase the Facebook page stars rating of four or higher for 2025 by encouraging engagement from buyers by offering a digital coupon for those who leave any review. The company will respond to any negative feedback within 1 to 3 days to attempt to resolve any reported issues on any social media platform.

·         Partner with five influencers on TikTok, Instagram, blogs, or organizations (with 50k+ followers) within six months who will promote the brand twice a month.

·         Enroll 100k consumers in the reward-based membership program by 2026.

Strategy

The target market is Millennials and Generation Z, who want environmentally sustainable products, which include plant-based dog food. Good Dog’s vegan dog food will satisfy this consumer need, but the most significant obstacle will be brand awareness. Many dog food companies are in the industry, so gaining the right customers' attention will be the short-term goal. A month prior to the release of the product, the company can begin to advertise. Since much of the digital marketing strategy involves reaching consumers, generating leads, attracting consumers to the website, and informing them of the product, Good Dog will use various digital platforms to reach the target market and secure followers and email signups within the first year. The medium-term goals are to use digital platforms to engage consumers further and build a community and relationships that may turn leads into buyers. This will be done with more influential partnerships, sponsorships, blog posts, and user-generated content. Good Dog’s long-term goals are to send reminders to customers via email or social media to create return shoppers and brand loyalty. Another long-term goal is to remain at the top of any organic search results long-term, which involves consistently improving the webpages, blog posts, and other web media and keeping the content relevant and updated. 

Tactics

Good Dog’s sales funnel consists of four stages: awareness, consideration, conversion, and loyalty. In the first stage, content is generated and dispersed with a social media marketing campaign informing consumers of the new product and its value proposition. From the consumers reaching the awareness stage, those interested in the product filter to the next stage. In the conversion stages, consumers decide to purchase the product, and loyalty is when the consumer makes repeat purchases, engages with the brand, and forms a relationship with the brand. It is essential to consider that at any touch point of the marketing funnel or during the consumer’s journey map, the consumer will compare the experience with their previous experience with many competitors (Kotler & Keller, 2016). Therefore, Good Dog must provide a consistent and satisfactory experience while using various tactics to reach the target audience.

Social Media Sites

308.39 million people in the United States use social media sites, which is expected to reach over 325 million by 2025 (Dixon, 2024). Good Dog’s target audience favors Facebook, Instagram, and TikTok platforms, with Millennials using Facebook much more so than Generation Z. Sixty-five percent of Millennials of Millennials engage with pet care brands that are active across social media platforms. (Promodo, 2023). For a brand to accomplish its marketing goals, it must establish an emotional connection with consumers (Kotler & Keller. 2016). Good Dog’s social media objective is to increase brand recognition by increasing followers on social media sites to reach 100k followers on Facebook, Instagram, and TikTok by 2025, 250k followers by 2026, and 500k followers on Facebook by 2027.

Good Dog can reach its target audience by establishing a Facebook, Instagram, and TikTok presence. Millennial pet owners use social media to create accounts for their pets, create posts on their pages about their pets, engage with pet-related content, and share pet experiences with other pet owners (Promodo, 2023). Good Dog can post heart-warming photos of dogs, showcase their associated charity events and green initiatives, share health tips, and encourage consumer engagement, such as sharing pet photos, reviews, and comments across all these platforms to create awareness and generate leads. Like Good Dog’s competitors, each platform will have the same design style and mirror each other, except Good Dog will diligently scan the reviews for spam posters and remove the ones not about the product or company. Many consumers check reviews on company pages when considering a purchase, so scams and spam posts will cause the brand to lose credibility. To increase Facebook reviews and reach its goal of a four-star rating, Good Dog will offer a digital promo code to those who leave a review. The company will not remove negative reviews but respond to any negative feedback within 1 to 3 days to resolve any reported issues on any social media platform.

Search Engines

One of Good Dog’s digital marketing goals is to increase Google search traffic to 5% by 2025 and 7% by 2026 by ensuring the most effective tags and keywords for vegan dog food are used, and the sites are relevant and up-to-date. Good Dog can use Search Engine Optimization (SEO) and Search Engine Marketing (SEM) to improve the chances of a consumer finding their web page in Google, Bing, or Yahoo search engine results. A company should aim for the first search engine results page (SERP) position in an organic or paid search (Rodgers, 2021). There are many ways that Good Dog can improve their search engine ranking. Good Dog can use broader keywords for brand awareness and reserve more specific terms for individual products (Kotler & Keller, 2016). The keywords can also be added throughout the website to help boost the search.  As previously mentioned in the competitive analysis, none of Good Dog’s competitor's products show up on the Google SERP for vegan dog food and other search terms, so Good Dog could quickly utilize this information and take the number one position with its vegan product by choosing effective SEO tags and keywords.  Good Dog can also utilize online advertising on several internet sites, “Utilizing display ads, banner ads, and video ads on various websites and platforms to reach a broader audience and drive traffic” (Capella, 2023, p. 2). Increase Google search traffic to 5% by 2025 and 7% by 2026 by ensuring the most effective tags and keywords for vegan dog food are used and the sites are relevant and up-to-date.

Website

Good Dog must have a user-friendly and consistent website across all devices. The website should be visually attractive to visitors, well-performing, and easy to navigate to encourage return visits (Kotler & Keller, 2016).  Millennials appreciate the ease of mobile applications and the ability to reach companies rapidly (Promodo, 2023). To ensure continuity, users can access the same information on the Good Dog website on any mobile device, tablet, or desktop computer. Each web page will have a unique title tag with no duplicates, so search engines can quickly identify the metatag and direct users to the correct page (Rodgers, 2021).

To reach another important but perhaps smaller audience, Good Dog will adapt its website, other platform sites, and all its features for blind and visually impaired consumers. As of 2021, over four million people 21 to 64 years old in the United States had a visual disability (Klein, 2023). According to Guiding Eyes for the Blind, it is estimated that two percent of the blind and visually impaired population use guide dogs, which the organization approximates as 10,000 active guide dogs (2023). Also, for this reason, Good Dog will ensure that all its dog food packaging includes braille for those with a visual disability.

Good Dog will also offer a rewards membership program on the website for users to sign up for. Consumers can use this program to get occasional gifts and earn rewards for future purchases. Each bag or can of Good Boy dog food will feature a QR code that consumers can scan with their mobile device, which will take them to a landing page where they can enroll in the program. Once enrolled, users can download the Good Dog app and scan purchased Good Dog items to accumulate points for earned rewards. Millennials respond to personalized content (Promodo, 2023). Therefore, Good Dog will send the user's pet a birthday message and present each year on their birthdate. This rewards program will strengthen the brand’s relationship with the consumer, encourage repeat purchasing, and increase loyalty. Good Dog will also create high-value content on a company blog that will be featured on the company website.

Influencer marketing

Another of Good Dog’s objectives is to partner with five influencers on TikTok, Instagram, blogs, or organizations (with 50k+ followers) within six months who will promote the brand at least twice a month. Well-known influencers can help companies reach their target audiences by agreeing to promote the company’s products. Dog influencers such as Doug the Pug and Noodles the Pooch are influential public figures with a large social media following. Doug the Pug has 5.7 million Facebook followers, 3.6 million Instagram followers, and six million TikTok followers. Noodles the Pooch is a cruelty-free product advocate, and she has 287k followers on Facebook, a million followers on Instagram, and 565.3k followers on TikTok. These are good potential partnerships for Good Dog to reach the target audiences of the Millennials and Generation Z. Millennials trust influential bloggers when making purchasing decisions (Promodo, 2023), so partnerships with bloggers with similar values and interests would be productive partnerships. Good Dog can offer free samples to influential bloggers in exchange for product reviews and mentions, like Vegan Anj, who appeared in the top results of the previously mentioned Google search.

To reach Generation Z and create a positive buzz, Good Dog can implement a TikTok challenge that, once completed and shared, the company will donate funds or a product to an organization with a cause like the Guiding Eyes for the Blind or the Humane Society.

Action

The action step of SOSTAC entails the steps a company will take to implement the tactics mentioned above.  Like the Gatorade brand, Good Dog will create a mission control to monitor social media communications and engagement, answer questions, and communicate with users as needed (Kotler & Keller, 2016). The group will also monitor the reviews and engagements for scam posts. To increase Google search traffic to 5% by 2025 and 7% by 2026, the analytics team will use a Google Analytics account to verify the reach of the paid and organic search keywords. The marketing street team will contact influencers ninety days before the product launch to establish potential influencer agreements. This will allow time for the influencers to test the product and the team to obtain influencers. The team will send the influencers stickers, wearables, wet and dry dog food samples, a summary of the company's values and mission, and rules to follow regarding product promotion. If the influencer agrees, the legal will provide the party with the necessary documents to sign. Progress will be measured by the KPIs of the number of influencers reached, the number of influencers who have expressed interest, and the number who have accepted the partnership. Enrolling 100k members into the rewards program will involve the social media team promoting the program on all platforms; the blogger will create engaging posts, and influencers will create content to promote the program. The website will also be updated with a button for easy enrollment. The advertising team will create a paid advertisement that will roll out on the product launch day and continue until the goal is met. The KPI measurement is 100k followers over two years or 4167 members per month.

Control

After implementation, Good Dog will monitor key performance indicators (KPIs) to measure the digital marketing plan’s success; if specific areas are not meeting the established metrics, the company will need to make any necessary adjustments to the plan (Capella, 2023). The mission control group will review the number of followers quarterly for social media tactics and compare it to the set goals. To obtain 100k followers in the first year, the company should gain 25k followers each quarter. Suppose the social media platforms are not gaining followers. In that case, the team will check the engagement records to verify if the social media strategy needs to be adjusted and if any paid advertising media reaches the correct audience. For the Google reach goal, the analytics team will check the reach of the selected keywords, and if they are not performing well, other words may be chosen to meet the goal. Progress towards reaching the influencer goal will be measured by the KPIs of the number of influencers outreached to, the number of influencers who have expressed interest, and the number who have accepted the partnership. If the numbers are not being met, the team will reach out to more influencers and engage through other channels, including local outreach, news, and other media outlets. The KPI measurement for the rewards program goal is 100k followers over two years or 4167 members per month. Suppose the rewards program is not meeting the monthly quota. In that case, the team will create a second marking campaign that will offer a promotion code upon account set with a substantial point reward upon sign up to increase interest.

References

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Pedrinelli, V., Rossi, A., & Brunetto, M.( 2024). Theory of planned behavior applied to the choice of food with preservatives by owners and their dogs. PLoS ONE,19(1). 1-9. https://doi.org/10.1371/journal.pone.0294044

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